Terms & Conditions
Last Updated: August 28, 2026
Welcome to The SoCal Porch. These Terms & Conditions apply to order requests, purchases, deliveries, installations, rentals, and other services provided by The SoCal Porch (“we,” “us,” or “our”). By submitting an order request and purchasing services from The SoCal Porch, you acknowledge and agree to these Terms & Conditions.
Our Services: The SoCal Porch provides seasonal pumpkin delivery, porch styling and installation, rental items, and related seasonal products and services within select areas of Southwest Riverside County, California. Available packages, products, quantities, pricing, service areas, delivery dates, and add-ons are subject to availability and may change throughout the season. Photographs shown on our website, social media, and marketing materials are intended to represent the overall style and aesthetic of our work. Because every home, porch, and pumpkin is unique, each completed display will vary.
Order Requests & Booking Confirmation: Submitting an order request through thesocalporch.com does not constitute a confirmed booking or guarantee a requested delivery or installation date. After receiving your request, The SoCal Porch will contact you to review your selected package and add-ons, discuss your porch and delivery or installation details, answer questions, set expectations for the service, and confirm availability. Your booking is considered confirmed only after this conversation has taken place and full payment has been received. Requested dates remain subject to availability until your booking is confirmed.
Payment: Full payment is required to confirm your booking. Payment will be collected after The SoCal Porch has contacted you and confirmed the details and availability of your order. Any applicable taxes, delivery fees, or other additional charges will be communicated before payment is collected. For your security, payment information should only be provided through the payment method communicated by The SoCal Porch. Customers should not send credit or debit card information through email, text message, social media, or website contact forms.
Pumpkins & Natural Variation: Pumpkins and gourds are natural agricultural products. Each is unique, and exact colors, shapes, sizes, textures, markings, stems, and varieties will vary. Specialty pumpkin varieties are subject to seasonal and supplier availability. When necessary, The SoCal Porch may substitute a pumpkin or variety with another of comparable size, value, or aesthetic in order to maintain the overall look and value of the selected package. Photos on our website and social media are examples and are not guarantees of the exact pumpkins, varieties, colors, quantities shown in a particular photograph, or final arrangement a customer will receive. Package descriptions and the details confirmed for your individual order determine what is included in your purchase.
Pumpkin Care & Longevity: Pumpkins are fresh, perishable products, and The SoCal Porch cannot guarantee how long an individual pumpkin or gourd will last following delivery or installation.
Pumpkin longevity may be affected by circumstances outside our control, including:
Extreme temperatures and direct sunlight
Rain, moisture, humidity, and irrigation
Insects and wildlife
Pets
Handling or movement
Surface conditions
Naturally occurring deterioration
Southern California heat can significantly shorten the lifespan of fresh pumpkins, particularly when pumpkins are exposed to prolonged direct sunlight. We thoughtfully select pumpkins that appear to be in good condition at the time of delivery. Normal deterioration following delivery is not considered a product defect.
Our Satisfaction Promise: We want you to love your pumpkins and your finished porch. If something isn't right with your delivery or installation, please contact The SoCal Porch within 24 hours of completion. Photos may be requested so that we can understand and address the concern. We will make reasonable efforts to make the situation right. Depending on the circumstances, this may include adjusting an installation, replacing a pumpkin that was damaged or significantly compromised at the time of delivery, or providing another reasonable solution. Our Satisfaction Promise does not cover normal differences in pumpkin color, shape, size, texture, or natural markings, nor does it cover deterioration or damage resulting from heat, direct sunlight, weather, irrigation, insects, wildlife, pets, theft, handling, movement, or other circumstances outside our reasonable control. Replacement pumpkins are subject to seasonal availability and may not be the exact same variety, color, shape, or size as the original. Concerns reported after the 24-hour satisfaction period will be considered on a case-by-case basis. While we cannot guarantee the lifespan of fresh pumpkins, we encourage customers to contact us if they believe something unusual has occurred.
Delivery & Property Access: Customers are responsible for providing an accurate delivery address and any information reasonably necessary to access the designated delivery or installation area. Unless otherwise arranged, someone does not need to be home for delivery or installation provided The SoCal Porch can safely access the designated area.
Customers are responsible for:
Providing safe and reasonable access to the property
Securing pets as necessary
Providing gate codes or other access instructions
Identifying relevant access restrictions
Ensuring the porch or installation area is reasonably clear before arrival
If we cannot safely access the property or complete the scheduled service because of circumstances at the property, we will make reasonable efforts to contact the customer. Additional delivery or rescheduling fees may apply if a return trip is required.
Design & Installation: For packages or add-ons that include design and installation, customers authorize The SoCal Porch to access the designated exterior portions of the property as reasonably necessary to complete the service. Every porch and entryway is different. Designs are created based on factors including the home's architecture, available space, package purchased, pumpkin selection, and The SoCal Porch's creative judgment. By purchasing design and installation services, customers understand that their finished porch will be unique and may differ from examples shown on our website, social media, or marketing materials. Customers should notify The SoCal Porch before installation of fragile surfaces, unstable steps, irrigation systems, landscaping concerns, or other property conditions that could reasonably affect installation.
Cancellations, Refunds & Rescheduling: We understand that plans can change. Cancellations made 14 or more days before the scheduled delivery or installation date are eligible for a full refund. Cancellations made fewer than 14 days before the scheduled service are non-refundable because pumpkins, plants, materials, rental items, and scheduling capacity may already have been purchased or reserved specifically for the order. When possible, The SoCal Porch will make reasonable efforts to accommodate requests to reschedule within the same fall season. Rescheduling is subject to availability and does not guarantee that the original date, pumpkin varieties, plants, or other seasonal products will remain available. If The SoCal Porch must cancel an order and we are unable to provide a reasonable alternative date, the customer will receive a refund for the products or services we are unable to provide.
Weather & Other Unforeseen Conditions: The SoCal Porch may postpone, modify, or reschedule a delivery or installation if extreme heat, severe weather, wildfire conditions, road closures, unsafe property conditions, or other circumstances outside our reasonable control make it unsafe or impractical to complete the service as scheduled. If this occurs, we will contact the customer and make reasonable efforts to arrange an alternative.
Seasonal Plants: Seasonal plants are living products and will naturally vary in size, color, fullness, bloom stage, and variety. Plant varieties are subject to seasonal availability, and substitutions may be made when necessary. Once delivered, plant health and longevity depend on environmental conditions and ongoing care. The SoCal Porch cannot guarantee the lifespan of plants following delivery or installation.
Crate Rentals & Pickup: Wood crates provided as part of a package or service are rental items and remain the property of The SoCal Porch unless expressly stated otherwise. Customers may enjoy the crates as part of their porch display throughout the fall season. The SoCal Porch will return after the season to collect rental crates. Customers do not need to transport or return crates themselves. We will contact customers to coordinate crate pickup. Customers are responsible for ensuring that the crates are reasonably accessible at the agreed-upon pickup time. Rental crates should not be discarded, permanently altered, painted, moved to another property, or used in a manner that could reasonably damage them. Normal seasonal wear is expected. If a rental crate is lost, discarded, stolen, or damaged beyond normal wear while in the customer's possession, the customer may be responsible for its reasonable replacement cost. Crate pickup includes removal of The SoCal Porch rental crates only. Removal of pumpkins, plants, customer-owned decorations, or other seasonal items is not included unless the customer has purchased an End-of-Season Pickup service.
End-of-Season Pickup: Customers who purchase an End-of-Season Pickup service authorize The SoCal Porch to access the designated exterior area of the property to remove the seasonal items included in that service. The area must be reasonably accessible at the scheduled pickup time. Unless expressly included in the purchased service, pickup does not include removal of customer-owned decorations, containers, plants, or unrelated items.
Changes After Installation: Customers may rearrange their pumpkins and décor after installation. However, The SoCal Porch is not responsible for damage, deterioration, instability, or other issues resulting from pumpkins, plants, crates, or other items being moved, rearranged, altered, or handled following completion of the installation.
Photography: The SoCal Porch may photograph completed porch installations for use in our portfolio, website, social media, and other marketing materials. We will make reasonable efforts to avoid displaying identifiable people, house numbers, vehicle license plates, or other personal identifying information. If you prefer that your property not be photographed or shared, please let us know before your scheduled delivery or installation.
Property Conditions & Responsibility: The SoCal Porch will exercise reasonable care while delivering products and performing installation services. We are not responsible for pre-existing property damage or conditions or for damage resulting from circumstances outside our reasonable control, including weather, irrigation, animals, insects, theft, vandalism, customers, guests, or other third parties. Nothing in these Terms & Conditions is intended to exclude or limit liability where doing so would not be permitted under applicable law.
Customer Information: Customers are responsible for ensuring that information provided to The SoCal Porch—including contact information, delivery address, access instructions, porch details, and requested services—is accurate and complete. The SoCal Porch is not responsible for delays, unsuccessful deliveries, or additional costs resulting from inaccurate or incomplete information supplied by the customer.
Service Area: The SoCal Porch currently serves select communities within Southwest Riverside County, California. Availability may vary by location and scheduling capacity. Additional delivery charges may apply to locations outside our standard service area when such service is offered and agreed upon in advance.
Intellectual Property: The SoCal Porch name, branding, original website content, graphics, photographs owned by The SoCal Porch, written materials, and other original content may not be reproduced or used for commercial purposes without permission.
Limitation of Liability: To the fullest extent permitted by applicable law, The SoCal Porch will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our products or services. To the fullest extent permitted by applicable law, The SoCal Porch's liability relating to a particular order will not exceed the amount paid to The SoCal Porch for that order. Nothing in these Terms limits any rights or remedies that cannot lawfully be limited under applicable law.
Changes to These Terms: The SoCal Porch may update these Terms & Conditions from time to time. The version posted on our website at the time a booking is confirmed will apply to that order unless otherwise required by applicable law.
Governing Law: These Terms & Conditions are governed by the laws of the State of California.
Contact Us: Questions about these Terms & Conditions or an order may be directed to:
The SoCal Porch
Southwest Riverside County, California
hello@thesocalporch.com
www.thesocalporch.com